Refund policy

Return & Refund Policy

1. Return Policy

We offer a 2-day return policy, meaning you have 2 days from the date of receiving your item to request a return.

Return Charges

  • If you choose to return a product, you will be required to pay a return shipping charge of ₹200.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • It must be in the same condition as received – unworn, unused, with original tags, and in its original packaging.
  • A receipt or proof of purchase must be provided.

Return Process

To initiate a return, please contact us at info.arumaindia@gmail.com.
Returns must be sent to the following address:

📍 Ghar Aangan Flats, Near Muhana Mandi, Kiron Ki Dhani, 302029

If your return request is approved, we will send you a return shipping label along with instructions on how and where to send your package.

Important: Items returned without prior approval will not be accepted.

For any return-related inquiries, feel free to contact us at info.arumaindia@gmail.com.

2. Damages & Issues

We advise customers to inspect their orders immediately upon receipt. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so that we can assess the issue and resolve it promptly.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care products (such as beauty items)
  • Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards.

For any specific concerns regarding an item’s return eligibility, please reach out to us.

4. Exchanges

The quickest way to receive a replacement is to:

  1. Return the existing item following our return policy.
  2. Place a new order separately for the desired item.

Once your return is approved, you can proceed with the new purchase.

5. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return an order within 14 days, for any reason, without justification.

The returned item must be:

  • Unworn, unused, with original tags, and in its original packaging
  • Accompanied by a receipt or proof of purchase

6. Refund Process

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund request.

If Approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • Please note that processing times may vary depending on your bank or credit card provider.

If Delayed:

If more than 15 business days have passed since your refund approval, please contact us at info.arumaindia@gmail.com for further assistance.